Privacy Policy
Effective Date: 09/09/25
Q-Town Cabs (“we,” “our,” “us”) values your privacy and is committed to safeguarding the personal information of our riders, drivers, and website/app visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
- Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, billing address, and payment details.
Trip Information: Pickup and drop-off locations, route information, date and time of rides.
Device & Technical Data: IP address, browser type, mobile device identifiers, and location data (if enabled).
Communications & Feedback: Customer support inquiries, complaints, reviews, and ratings.
- How We Use Your Information
We use the collected information to:
Provide, manage, and improve our taxi and ride services.
Process payments and issue receipts.
Communicate with you regarding bookings, cancellations, promotions, and service updates.
Ensure safety, security, and fraud prevention.
Comply with applicable legal and regulatory requirements.
- Sharing of Information
We do not sell your personal information. We may share information only in the following cases:
Service Providers: Payment processors, customer support systems, and IT service providers.
Legal Compliance: When required by law, regulation, or court order.
Business Operations: To protect our rights, enforce agreements, or investigate fraud or safety concerns.
- Data Security
We implement commercially reasonable security measures, including encryption, secure storage, and access controls, to protect your personal data. However, no method of transmission over the internet is 100% secure.
- Your Rights
Depending on your location, you may have the right to:
Access and request a copy of your personal data.
Request correction or deletion of your information.
Opt out of receiving promotional messages.
Restrict or object to certain data processing activities.
To exercise your rights, please contact us at the details below.
- Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
- Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
- Changes to this Policy
We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised “Effective Date.”
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Q-Town Cabs 📞 (571) 406 5440